Project Echo — HQ Network Refresh & Hybrid Cloud Cutover
Mid-Market SaaS Company · Single headquarters, four floors, hybrid cloud with AWS Direct Connect
The Scope
- Refresh the cramped main IDF that had grown organically over 5 years
- Standardize on a single switching and wireless platform across the building
- Maintain 99.99% uptime during the cutover — no impact to AWS-backed production
- Clean handoff to the internal IT team with operational documentation
The Challenges
- Main IDF was at physical capacity — structured cabling audit was the first task, not the last
- Hybrid cloud dependency (AWS Direct Connect) meant a single routing misstep could take down production for paying customers
- Internal IT team had limited network depth — the handoff had to be intentionally clear and operationally simple
- The business was growing — the new design had to accommodate 50% headcount growth without another refresh
The Delivery
- Structured cabling audit and full rack rebuild with proper cable management and labeling
- Meraki MS switching stack with templated configurations across all 4 floors
- Meraki MX for perimeter firewall and AWS Direct Connect routing
- Meraki MR wireless with full coverage validation site survey across the building
- Standardized runbooks for the most common operational scenarios, written for the internal team
The Outcome
- Cutover completed over a single weekend with zero production impact
- 99.99% uptime maintained during and after the engagement
- 50% headcount growth accommodated without further infrastructure investment
- Internal IT team trained on the new platform with documented runbooks
Outcome
- Single-weekend cutover with zero impact to AWS-backed production
- 50% headcount growth accommodated without infrastructure change
- Internal IT team operating independently with documented runbooks
What Made It Work
- Treated the structured cabling audit as a hard prerequisite — not optional, not deferred, not bundled into the cutover
- Templated every configuration so the internal team could clone and modify rather than designing from scratch on every change
- Did the cutover in a single maintenance window with a documented, rehearsed rollback plan — not "we'll figure it out if it breaks"
Tech Stack
Meraki MS
Meraki MX
Meraki MR
AWS Direct Connect
BGP
Structured Cabling